Complaints

Are you not satisfied or do you have a complaint? This can happen as we are not perfect. But do not worry, we will do utmost our best to solve it! You can email us or call us and we will get back to you as soon as possible.

After receiving your complaint, you will receive a confirmation from us. We will reply to your complaint within a 2 days of receipt. If we need more time, we will inform you.

We recommend that you inform us of any complaints first by email at info@septictank-shop.co.uk. If this does not lead to a solution, you may seek independent advice or register a dispute. In the UK, consumers can contact the Citizens Advice Consumer Service for advice on consumer disputes (via www.citizensadvice.org.uk). You may also submit your complaint to an approved Alternative Dispute Resolution (ADR) provider, such as RetailADR (via www.cdrl.org.uk).

Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.

Customer care in the United Kingdom is provided by:

Septic tank Shop
8 Park Gate
Wing | Buckinghamshire
LU7 0PA
United Kingdom

Phone: +44 7711 755865

Septictank-shop.co.uk is a website of:

Dutch Water Tech BV
Poortweg 1
4613 BW Bergen op Zoom
The Netherlands

www.dutchwatertech.nl
Chamber of commerce (NL): 20166033
VAT  #: NL8218.41.142B01